Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

During high order volumes or holidays, processing times may be slightly delayed.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your location, package size, and selected shipping method.

We may offer:

Flat-rate shipping
Free shipping promotions
Carrier-calculated rates

Any applicable shipping charges will be clearly shown before you complete your purchase.

Delivery Times

Estimated delivery times after shipment:

Standard Shipping: 5–10 business days
Expedited Shipping (if available): 2–5 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

Shipping Locations

We currently ship to:

Canada

International shipping is available.

Tracking Information

Once your order ships, you will receive a tracking number by email. Please allow up to 24–48 hours for tracking updates to appear.

Customs, Duties, and Taxes

For domestic (Canada) orders, applicable taxes are calculated at checkout.

If international shipping is available, customers will be responsible for any customs duties, taxes, or import fees imposed by their country.

Lost, Delayed, or Damaged Packages

We are not responsible for delays caused by the shipping carrier. If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery so we can assist you.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply for reshipment.